Service Desk Team Leader | ₱62,900 Package + ₱20K Welcome Bonus | Cebu City (Onsite)

Gratitude Inc

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2 weeks ago

Service Desk Team Leader | ₱62,900 Package + ₱20K Welcome Bonus | Cebu City (Onsite)

2-6 Year(s)

Cebu Central Visayas

Job Description

Key Skills

Service Desk

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Service Desk Team Leader | ₱62,900 Package + ₱20K Welcome Bonus | Cebu City (Onsite)

Shift: 24/7 Shifting Schedule (including weekends & holidays)

Requirements:

- Bachelor's degree in IT, Computer Science, Engineering, or related field

- 4–6 years of IT Service Desk experience

- 1–2 years of Team Lead/Supervisory experience in a BPO/ITO environment

- Experience with ServiceNow or other ITSM tools

- Knowledge of Microsoft 365, Active Directory, VPN, and remote support tools

- Strong understanding of ITIL concepts, incident management, and service desk processes

- Excellent leadership, coaching, and communication skills

Start Date: ASAP

Role

Chat Support Executive

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Adams Okpah

Recruiter - Gratitude Inc

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