service desk Team Leader
728 Views
2 weeks ago
Experience
4–6 Year(s)
₱
Salary
Confidential
Location
Manila - Lapu Lapu city, Cebu Central Visayas - Minglanilla
3 candidate(s) already applied
Job Description
Hiring a service desk team leader with IT service desk, serviceNow/ITSM, and bpo leadership experience. Onsite role in cube city with shifting schedule.
Key Skills
7 Skills
Service Desk
ITSM
BPO Service Desk
ITSM Tools: ServiceNow, JIRA, or similar platforms
ITIL knowledge
ITIL Foundation
Service Now Experience
Role Specifications
Role
Team Leader -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Similar Jobs
Risk Adjustment Medical Coder Team Leader (Non-Voice)
Gratitude Inc • 2 – 15 Year(s)
PHRN
CPC
risk management,
₱ 45 – 50K p.m
Manila, Philippines
CSR collection account -EXL Alabang
Gratitude Inc • 1 – 20 Year(s)
US Collections
BPO Voice Process
billing process
₱ 27 – 40K p.m
Manila, Philippines
CSR voice -Accenture Alabang
Gratitude Inc • 1 – 13 Year(s)
Call Center
Inbound BPO
BPO Voice Process
₱ 23 – 27K p.m
Manila, Philippines
SAP CPI and APIM Developer
Gratitude Inc • 5 – 12 Year(s)
SAP
JSON
groovy
₱ 110 – 116K p.m
Manila, Philippines
Customer service representative
Gratitude Inc • 0 – 1 Year(s)
Customer Service
₱ 18 – 29K p.m
Manila, Philippines
About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
Location
NA, nigeria
Network
1+ Followers
Activity
500+ Posts
Interview Tips
Curated for this role
Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?
Mobile App
Get the Best Jobs
Right on your fingertips with instant alerts