Service Desk Transformation Consultant

Gratitude Inc

1038 Views

16 hours ago

6-8 Year(s)

₱ 110 - ₱ 140K p.m

Manila (Diliman quezon city)

Job Description

Key Skills

Artificial Intelligence (AI) Automation IT SERVICE DESK Bachelor's degree in IT/ Engineering/ Data Science Bachelor’s degree in Computer Science, Information Technology, Information Systems •Bachelor’s degree in computer science, Software Engineering, or a related field. Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks

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Position: Service Desk Transformation Consultant

• At least 6–8 years of experience in an IT Service Desk.

• Must possess at least a Bachelor’s/College Degree, preferably in IT.

• Experience in transformation and solutions for Service Desk accounts.

• Female candidates only

• Prior consulting and automation experience is required.

• Presales/solution experience is a plus.

• Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.

• Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders.

• BPO experience is required.

Role

Consultants

Timings

Flexible (Permanent)

Industry

IT-Software / Software Services

Work Mode

Hybrid

Functional Area

IT Software/Hardware

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Elizabeth Ojo

Recruiter - Gratitude Inc

NA, nigeria

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