NOW HIRING: WORKFORCE ANALYST

Work Locations: Cebu / Taguig

Work Setup: Hybrid

Work Schedule: Graveyard Shift

Salary Package: PHP 35,000 – PHP 49,000

Headcount: 2

Start Date: ASAP

Job Description

We are looking for experienced Workforce Analysts to join our team. The ideal candidates will have strong expertise in Workforce Management (WFM), particularly in capacity planning, forecasting, and data analytics within the BPO, call center, or customer service industry.

Key Responsibilities

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• Perform workforce capacity planning and forecasting to support operational requirements.
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• Analyze workforce and resource management data to identify trends and opportunities for improvement.
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• Develop, maintain, and present workforce reports and analytical insights.
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• Utilize advanced Microsoft Office tools and programming applications to support workforce analytics.
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• Prepare business documentation, process guidelines, and reports.
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• Conduct training sessions based on established process documentation.
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• Communicate findings and recommendations effectively to relevant stakeholders.
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Qualifications

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• Bachelor's degree or college degree is required.
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• Strong knowledge of WFM Capacity Planning and Forecasting.
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• At least 2–3 years of working knowledge and technical understanding of Workforce or Resource Management principles, concepts, and practices within the call center, BPO, or customer service industry.
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• At least 1.5–2 years of experience in data analytics.
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• Advanced expertise in the following tools:
  
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  • Microsoft Excel
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  • MS Access
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  • VBA
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  • VB.Net
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  • MS Word
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  • MS PowerPoint
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• Excellent written and verbal communication skills.
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• Ability to conduct face-to-face presentations.
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• Experience in business writing, particularly process documentation.
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• Experience providing training based on documented processes.
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• Willing to work on a hybrid setup and accommodate a graveyard shift.
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Recruitment Process

1. 
   
2. Validation
3. 
   
4. Zwayam Profile Creation
5. 
   
6. HR Interview
7. 
   
8. Hiring Manager Interview
9. 
   
10. Onboarding
11. 
    

Interested and qualified candidates are encouraged to apply.