Spanish Customer Service Representative (Spanish CSR)
Gratitude IncSpanish Customer Service Representative (Spanish CSR)
Job Description
Key Skills
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Spanish Customer Service Representative (Spanish CSR)
Position: Spanish Customer Service Representative (Spanish CSR)
Company: Cognizant
Work Arrangement: Onsite
Schedule: Night Shift / Shifting schedule as required by operations
Work Location: Giga / Taguig, Philippines
Level: SPE
Job Responsibilities
As a Spanish Customer Service Representative, you will support customers through Spanish and English communication while providing excellent customer service.
The role may include:
Handling customer concerns and inquiries professionally
Communicating with customers in Spanish and English
Providing accurate information and resolving customer concerns
Following account procedures and service standards
Maintaining a high level of customer satisfaction
Documenting customer interactions accurately
Working collaboratively with the operations and support teams
QUALIFICATIONS:
Minimum 2 years in college — back subjects accepted Qualifications
Language Requirement
Spanish: Good conversational and professional communication skills
English: Good communication skills
Non-native Spanish speakers are welcome to apply, provided they can successfully meet Cognizant's language assessment requirements.
Can work effectively in a fast-paced customer service environment
Application Screening
Candidates should be prepared for Cognizant's recruitment process, which may include:
Initial screening
English communication assessment
Spanish language assessment
Operations/Final interview
Job offer and pre-employment requirements
Spanish-speaking candidates with BPO experience are highly encouraged to apply.
Apply now / Send your CV for immediate screening!
Role
Account Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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