SQL Technical Support - Voice

Gratitude Inc

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2 months ago

SQL Technical Support - Voice

1-3 Year(s)

₱ 30 - ₱ 60K p.m

Manila (Eastwood quezon city)

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Job Description

Key Skills

Customer Service SQL Technical Support Troubleshooting SAAS Digital Advertising Case Documentation & Tracking

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Job Title: SQL Technical Support - Voice

Account: Trust and Safety
Location: Quezon City, Metro Manila, Philippines
Work Setup: Onsite
Shift: Shifting / Rotational Schedule
Salary: PHP 31,000 – PHP 60,000

Job Summary

We are looking for a SQL Technical Support - Voice professional to join our Trust and Safety team. The ideal candidate should have strong SQL knowledge, technical support experience, and a customer-focused mindset. This role involves providing technical assistance, troubleshooting SQL-related concerns, supporting SaaS environments, and delivering excellent customer service over voice support.

Key Responsibilities

Handle customer inquiries related to SQL and technical support.
Troubleshoot and resolve technical issues efficiently.
Analyze customer concerns and provide accurate solutions.
Document cases, resolutions, and follow-up actions accurately.
Escalate complex issues to appropriate internal teams when necessary.
Maintain service quality, productivity, and process compliance.
Support customers using SQL, SaaS platforms, and basic API concepts.
Deliver excellent customer service while meeting operational targets.

Qualifications

High School, Senior High School, or College Graduate.
Minimum 6 months of BPO/Call Center experience.
Minimum 2 years of SQL experience or experience in a SaaS environment.
Minimum 1 year of Digital Ads experience.
Basic knowledge of APIs.
IT-related educational background or Technical Support experience is preferred.
Good English communication skills.
Willing to work onsite in Quezon City.
Amenable to shifting and rotational schedules.

Preferred Skills

SQL
Technical Support
SaaS
Digital Advertising
Basic API Knowledge
Database Fundamentals
Customer Service
Voice Support
Troubleshooting
Case Documentation

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Interested candidates are requested to complete the mandatory screening questionnaire before applying.

Questionnaire Link: https://myglit.com/lateral/cref/6311198bb9

Note: Filling out this questionnaire is mandatory. Applications submitted without the completed questionnaire will not be considered for further processing.

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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