Subject Matter Expert (SME)
Gratitude IncSubject Matter Expert (SME)
Job Description
Key Skills
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Potential relocation package may include:
• One-time relocation allowance (approximately PHP 10,000+; subject to verification).
• One-way transportation support (airfare or land transportation).
• Up to 30 days of accommodation.
Minimum qualifications:
• At least two years of completion in College/ 2nd year level
• At least 1 year of SME experience.
• Experience supporting a US Mortgage Servicing Campaign is a critical requirement.
• SME experience specifically within a US Mortgage Servicing voice account will be prioritized
• Strong analytical and problem-solving skills with the ability to interpret data and identify trends
• Excellent communication skills (verbal and written) with the ability to influence stakeholders
• Proven leadership and coaching experience in a BPO or shared services environment
• Strong stakeholder management and collaboration skills
• Ability to manage multiple priorities in a fast-paced, dynamic environment
• Background in US Residential Mortgage Servicing (Voice) is required
• Familiarity with performance management tools, QA frameworks, and LMS platforms
Alternative Profiles may be considered;
• Candidates with SME experience in another campaign but with previous US Mortgage
Servicing agent experience.
• Highly tenured US Mortgage agents who have performed SME-like responsibilities (e.g.,
temporary SME, POC, or virtual leadership functions).
Non-Negotiable Qualifications:
• Candidates must have US Mortgage experience.
• Profiles without US Mortgage experience should not be endorsed, as they will not be considered.
PRESCREENING NOTES:
Years of experience in US Mortgage: Servicing Campaign - voice:
Years of relevant SME experience:
Educational attainment:
Salary expectation:
Last drawn salary:
Notice period (preferably immediate joiner):
Amenability to work onsite in Clark, Pampanga with a flexible work schedule?
Current location (if away from Clark, please note if the candidate is willing/open to relocate):
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
Banking / Financial Services / Broking
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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