Support Engineer Jobs in San Antonio, Makati

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10 hours ago

2-3 Year(s)

Manila (Makati)

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Job Description

Key Skills

Technical Support Engineer

164 candidate(s) have already applied for this Job. Apply now

Responsibilities:

●Demonstrable experience in application support for external customers as a L2 or L3 support engineer - this is not a call centre type role with a well defined script to follow

● Excellent communication skills, both with customers and internal technical teams

● Comfortable challenging and raising issues at any level

● Analytical and methodical approach to solving problems

● Very inquisitive and a natural problem solver

● Experienced in a software support role and with liaising with engineering teams, and able to translate technical back into customer language

● Keen to be hands-on and actively involved in issue resolution

● Experience supporting customers in an enterprise environment, building long-term relationships with key contacts

● Knowledge of SQL - able to write and run scripts

● Experience working with software integrations - using Azure Data Factory ideally

● We host our customers within Microsoft Azure, so knowledge of this cloud provider is key, ideally you’ll have an Azure certification

● Our software uses technology such as Vue, Json, .net, SQL, an understanding of all or some of these is mandatory

● Tickets are managed in Freshdesk, and internally we use JIRA to communicate with engineers and slack as a general communication tool. We are currently on google suite but likely to migrate to Microsoft including Teams, Office etc in 2023. Knowledge of these tools is an advantage.

● We work with global enterprise customers such as PwC, Deloitte, Grant Thornton, so an understanding of how large professional services firms like this operate would be awesome.

Summary of role requirements:

Flexible hours available

2-3 years of relevant work experience required for this role

Working rights required for this role

Expected start date for role: 30 November 2023

Role

Any Other

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

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