Team Leader - Credit Card Fraud & Collections - Operations (ALABANG)

Gratitude Inc

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14 hours ago

3-7 Year(s)

₱ 40 - ₱ 60K p.a

Manila

Job Description

Key Skills

Banking Insurance Customer Service

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Work Experience Requirements

 Minimum of 5 years total experience in Business Process Off-shoring

 Should have worked in Credit Card Fraud and Collections processes (such as but not limited to:

 Experience in mitigating online fraud, such as account takeover, phishing, online card testing, etc.) for at least 1 year

 Candidates should have at least two years of experience as Team Leader / Asst. Manager - Ops

 Must possess strong decision making and accountability skills

 Knowledgeable of best practices within a service-oriented sales environment

 Demonstrated ability to achieve sales goals through the management of individual performance objectives

 Must be comfortable in a Collections and Fraud management environment and possess the ability to overcome objections

Roles/Responsibility

 Support the 24/7 Credit Card Transactions Monitoring and Credit card collections Team, and ensure responsible shift has sufficient manpower to cover operations.

 Manage matrix team with seasoned associates, AMs and drive Collections and Fraud management processes for credit card

 Take part in credit card transactions monitoring and follow-up suspicious transactions.

 Identifies risk factors and trends of potentially fraudulent activity utilizing technical data analysis and statistical interpretation

 Develop and implement comprehensive fraud detection strategies and business rules that balance fraud loss, cost of execution, and customer experience

 Conduct data analysis and prepare for fraud case investigation.

 Develops trending reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity

 Develop AR and various Credit card collection reports such as but not limited to: Rollover performance, DSO performance, Collection efficiency across buckets etc.

 Update management regularly on credit card fraud trend.

Role

Customer Service Executive -Technical

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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