Team Leader- Healthcare in Leading BPO

Gratitude Inc

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1 week ago

Team Leader- Healthcare in Leading BPO

3-12 Year(s)

50 - 55 Thousand p.m

Manila (Makati, Taguig)

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Job Description

Key Skills

Team Leader

83 candidate(s) have already applied for this Job. Apply now

Job title: Team Leader

Process: Medical Device

Work set-up: Night and shifting schedule, work onsite

Location: Cebu

Salary range: 25K - 32K

Requirements:

• Excellent communication skills

• Bachelor of Science in Nursing, Pharmacy, Physical Therapist, or any Allied Sciences course graduate

• At least 2-3 years of supervisory experience handling medical device in a BPO setting

• Must have medical device/equipment handling experience/background

• Can start ASAP

• Willing to work onsite

• Okay to work on a night and shift schedule

PRINCIPAL RESPONSIBILITIES:

• Overall responsibility for achieving Client’s service level expectations and maintaining high-quality delivery.

• Responsible for improvement initiatives and enhancing complaints intake and management process efficiencies.

• Has a clear understanding of customer KPIs.

• Understand the relationship between PFMEA and the Quality Control Plan.

• Identifies and coordinates PFMEA/ Quality Control Plan improvements.

• Manages efficient work allocation and tracks the overall performance of team members.

• Manages daily team attendance.

• Manages team attrition.

• Ensures floor policies are followed.

• Manages administrative tasks.

• Keeps oneself updated, aware of, and compliant with all Company policies and procedures which include Information Security Management Systems.

• Keeps all company information which includes customer information confidential and secured.

SKILLS REQUIRED:

• Able to write effective medical narratives regarding product issues or cases.

• Must be able to properly use and navigate medical device tools and MS Office.

• Able to communicate professionally and concisely to all business partners and other Wipro employees.

• Able to think critically to determine the type of questions that need to be asked to gather necessary information.

• Good problem-solving and analytical skills.

• Good customer service skills.

CANDIDATE SPECIFICATIONS:

Please put notes about your candidate:

Do you have at least 2-3 years of supervisory experience handling medical device in a BPO setting?

Do you have medical device/equipment handling experience/background?

What degree did you take?

Can you work onsite in Cebu and during the night shift?

Salary expectation

Last drawn salary

Notice period

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.