Team Leafer Telco Urgent

Gratitude Inc

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1 day ago

Team Leafer Telco Urgent

2-6 Year(s)

40 - 45 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Team leader BPO telco

6 candidate(s) have already applied for this Job. Apply now

Job title: Team Leader

Account: Telco

Work set up: On-site at Taguig

Work shift: Shifting

Salary: 40,000 - 45,000 basic / 2,000 allowance (Can be negotiated upto 48K-50K depending on the candidate's caliber)

Start date: ASAP

Headcount: 4

BPO industry experience in the relevant role is required.

RECRUITMENT PROCESS: Virtual initial Interview via MS teams (4 pm to 5 pm) - Virtual Level 1 Interview - Virtual Final Interview in Taguig (10 pm onwards)

CRITICAL REQUIREMENTS:

• High School /SHS Graduate, Bachelor’s degree or equivalent experience is acceptable

• Open for Filipinos and local applicants only

• With the latest Team Leader experience handling Telco accounts for at least 2 years in a BPO setting

• With strong technical support experience, particularly in troubleshooting, AT&T, or other related campaign

• Should be living near the office location of the company to avoid any proximity issues

• Ability to analyze and interpret operational data to inform decisions.

• Problem-solving: Define issues, collect data, and draw valid conclusions.

• Fulfillment of all assigned responsibilities and duties.

Job Summary:

The Team Lead is responsible for guiding and developing a team to ensure operational efficiency,

adherence to performance metrics, and alignment with client and company standards. This role

emphasizes employee development, quality assurance, and process compliance.

Key Responsibilities:

 Ensure schedule adherence and meet required production hours.

 Maintain compliance with Client andour Customer Experience and Quality standards.

 Use and share performance data to improve team productivity and meet financial targets.

 Conduct performance evaluations and offer coaching for ongoing employee development.

 Ensure compliance with internal policies, client standards, and applicable laws.

 Foster team development through continuous training, mentoring, and support.

 Monitor team KPIs and report regularly on performance to the Operations Manager.

 Lead disciplinary processes in line with company policy.

 Achieve or exceed targets related to attrition and employee retention.

Note: For leadership-level roles, responsibilities may be divided into strategic and operational categories.

Key Performance Indicators (KPIs)

 Ability to analyze and interpret operational data to inform decisions.

 Problem-solving: Define issues, collect data, and draw valid conclusions.

 Fulfillment of all assigned responsibilities and duties.

What We Offer:

we are committed to providing a supportive and rewarding

work environment. In addition to a competitive salary, we offer:

 Comprehensive health insurance coverage.

 Generous paid time off and holiday leave.

 Opportunities for career development and advancement.

 A collaborative and inclusive company culture.

 Modern, well-equipped work facilities.

PRE-SCREENING QUESTIONS:

1. How many years of Team Leader experience do you have handling Telco accounts such as AT&T in a BPO setting?

2. Please share your brief experience in internet troubleshooting

3. How much is your last drawn salary?

4. How much is your salary expectations?

5. Are you able to work onsite in Taguig with a shifting working schedule?

6. Can you start immediately?

Role

Any Other

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.