Team Manager - Mail Operations (Email Security)

Gratitude Inc

169 Views

1 week ago

Team Manager - Mail Operations (Email Security)

3-6 Year(s)

140 - 150 Thousand p.m

Manila (Taguig)

Quick Apply Apply

Job Description

Key Skills

Splunk Email security Email Operations Trust and Safety Operations

45 candidate(s) have already applied for this Job. Apply now

Role Summary:

Lead a team of analysts managing email operations, spam/abuse mitigation, and Trust & Safety workflows, ensuring operational excellence in a 24x7 environment.

Key Responsibilities:

• Oversee daily operations, ensuring SLA, productivity, and quality targets are consistently met.

• Supervise, coach, and develop a team of agents; manage rostering and shift planning.

• Monitor trends in spam, phishing, spoofing, and abuse; drive proactive mitigation strategies.

• Conduct incident reviews, root cause analysis (RCA), and implement corrective/preventive actions.

• Leverage Splunk to build dashboards, track KPIs, and generate actionable insights

• Ensure adherence to email authentication standards (SPF, DKIM, DMARC) and security protocols.

• Collaborate with cross-functional teams and multi-vendor partners for seamless operations.

• Drive continuous improvement initiatives, process optimization, and automation opportunities.

Required Skills & Qualifications:

• College graduates and undergrads can apply

• College undergrads are welcome to be processed so long as they have the relevant experience required.

• 3+ years of experience in email operations / Trust & Safety / SOC environments.

• Strong understanding of SMTP, SPF, DKIM, DMARC, and email infrastructure

• Hands-on experience with Splunk for at least 3 years

• Proven experience managing teams in a 24x7 operational and BPO setup.

• BPO experience is required

• Strong stakeholder management, analytical, and decision-making skills.

• Interested candidates must be willing to work onsite/ hybrid in Taguig.

Role

Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Eucharia Ibe

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

20 - 30 Thousand p.m

Manila, Philippines

Details