Technical Support Representative

Gratitude Inc

228 Views

3 days ago

Technical Support Representative

0-4 Year(s)

₱ 25 - ₱ 30K p.m

Manila

Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service Customer Management Customer Engagement Customer Care customer support

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Are you passionate about technology and delivering exceptional customer service? We are looking for motivated and customer-focused professionals to join our growing Technical Support team. This is an excellent opportunity for individuals with prior customer service experience who are looking to advance their careers in the Business Process Outsourcing (BPO) industry.

As a Technical Support Representative, you will serve as the first point of contact for customers experiencing technical concerns. You will provide timely and effective solutions while ensuring a positive customer experience through clear communication, problem-solving, and professionalism.

Key Responsibilities

Handle inbound customer inquiries related to technical products and services.
Diagnose and resolve basic to intermediate technical issues while following company procedures.
Guide customers through troubleshooting steps and provide clear, accurate instructions.
Escalate complex concerns to the appropriate support teams when necessary.
Document customer interactions accurately and maintain detailed service records.
Meet established quality, productivity, and customer satisfaction standards.
Stay informed about product updates, policies, and technical support processes.

Qualifications

High School Graduate (Old Curriculum) or Senior High School Graduate.
At least 6 months of Call Center Experience (CCE) is required.
Strong verbal and written English communication skills.
Good analytical, troubleshooting, and problem-solving abilities.
Basic computer navigation and typing skills.
Customer-oriented with the ability to work efficiently in a fast-paced environment.
Willing to work on shifting schedules, including weekends and holidays, if required.

Compensation and Benefits

Competitive salary package of up to ₱27,000 per month.
Paid training to prepare you for the role.
Performance-based incentives.
Career growth and internal promotion opportunities.
Supportive and collaborative work environment.
Opportunity to gain valuable technical support experience with a leading BPO organization.

Why Join Us?

We are committed to helping our employees succeed by providing comprehensive training, continuous learning opportunities, and a workplace that values professionalism, collaboration, and career development. If you're ready to build your future in technical customer support, we'd love to hear from you.

Apply today and take the next step toward a rewarding career in the BPO industry!

Role

Customer Care Officer

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Joshua Ayobamidele

Recruiter - Gratitude Inc

NA, nigeria

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