Technical Support Representative (TSR)

Gratitude Inc

16 Views

11 hours ago

Technical Support Representative (TSR)

0-2 Year(s)

₱ 15 - ₱ 30K p.m

Manila, Davao, Cebu Central Visayas

Job Description

Key Skills

Customer Service Technical BPO Skills customer support Must be fluent in speaking both Mandarin and English

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Join our Technical Support team and help customers resolve internet, mobile, device, and software-related concerns. We’re looking for individuals who are eager to learn, have strong communication skills, and enjoy solving problems. Previous experience is not required.

Responsibilities

•⁠ ⁠Troubleshoot technical concerns.
•⁠ ⁠Guide customers through step-by-step solutions.
•⁠ ⁠Document customer interactions accurately.
•⁠ ⁠Escalate unresolved issues when necessary.
•⁠ ⁠Deliver excellent customer service.

Qualifications

•⁠ ⁠At least 18 years old.
•⁠ ⁠Senior High School (K-12) Graduate or higher.
•⁠ ⁠Good English communication skills.
•⁠ ⁠No experience required.
•⁠ ⁠Basic computer knowledge.
•⁠ ⁠Willing to work onsite and on rotating schedules.

Benefits

•⁠ ⁠Competitive compensation.
•⁠ ⁠Paid technical training.
•⁠ ⁠Career advancement opportunities.
•⁠ ⁠Incentives and allowances (account-dependent).
•⁠ ⁠Positive and collaborative workplace.

Start your journey in technical support today!

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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