Technical Support Representative (TSR)
Job Description
Join our Technical Support team and help customers resolve internet, mobile, device, and software-related concerns. We’re looking for individuals who are eager to learn, have strong communication skills, and enjoy solving problems. Previous experience is not required.
Responsibilities
• Troubleshoot technical concerns.
• Guide customers through step-by-step solutions.
• Document customer interactions accurately.
• Escalate unresolved issues when necessary.
• Deliver excellent customer service.
Qualifications
• At least 18 years old.
• Senior High School (K-12) Graduate or higher.
• Good English communication skills.
• No experience required.
• Basic computer knowledge.
• Willing to work onsite and on rotating schedules.
Benefits
• Competitive compensation.
• Paid technical training.
• Career advancement opportunities.
• Incentives and allowances (account-dependent).
• Positive and collaborative workplace.
Start your journey in technical support today!
Key Skills
5 SkillsRole Specifications
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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