Technical Support Specialist Jobs in Pasig City
Gratitude IncTechnical Support Specialist Jobs in Pasig City
Job Description
Key Skills
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Technical Support Specialist Jobs in Pasig City
We are seeking a dedicated and customer-focused Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance and resolving customer issues with our products and services.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues, providing clear and concise solutions.
- Escalate complex problems to the appropriate department when necessary.
- Maintain detailed records of customer interactions and technical solutions.
- Collaborate with the technical team to improve product functionality and performance.
- Stay updated on product knowledge and industry trends.
Qualifications:
- High school diploma or equivalent; relevant technical certifications a plus.
- Strong communication skills, both written and verbal.
- Excellent problem-solving and critical-thinking abilities.
- Customer-focused with a patient and empathetic approach.
- Basic understanding of software, hardware, and networking.
- Ability to work independently and as part of a team.
- Previous technical support experience is preferred but not required.
We offer competitive compensation, training, and opportunities for professional growth. If you are passionate about helping customers and have a knack for technical problem-solving, we want to hear from you.
APPLY NOW!
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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