Technical Writer – IT Documentation

Work Setup: Hybrid

Work Locations: Taguig, Cebu, Clark, Pampanga, or Davao City
Work Schedule: Flexible shifting schedule, including night shifts, weekends, and holidays, depending on business requirements
Salary Package: PHP 52,000–73,000 per month
Experience: 3–5 years
Headcount: 1
Start Date: ASAP

Job Summary

We are looking for an experienced Technical Writer with 3–5 years of experience in IT technical writing to create, maintain, and improve clear, accurate, and user-friendly technical documentation. The ideal candidate should have knowledge of API documentation tools and commonly used software for technical writing, along with the ability to translate complex technical information into easy-to-understand content for technical and non-technical audiences.

Experience in US healthcare, SaaS, or cloud-based products will be an advantage.

Key Responsibilities

• Create, review, and maintain technical documentation for IT software, applications, and systems.

• Develop and update API documentation, technical guides, user manuals, installation guides, and troubleshooting documentation.

• Collaborate with software developers, engineers, product managers, and other stakeholders to gather and validate technical information.

• Translate complex technical concepts into clear, structured, and user-friendly documentation.

• Ensure documentation is accurate, consistent, easy to navigate, and aligned with established standards.

• Maintain and organize documentation using relevant technical writing tools and knowledge management systems.

• Update documentation based on software releases, product enhancements, and changes in technical requirements.

• Work with cross-functional teams in an Agile/Scrum environment, where applicable.

• Apply UX writing principles to improve the clarity and usability of technical content.

Required Qualifications

• Bachelor's degree in English, Technical Communication, Journalism, Computer Science, Information Technology, Engineering, or a related field.

• 3–5 years of professional experience in IT Technical Writing.

• Knowledge of API documentation tools and documentation practices.

• Familiarity with IT software and tools commonly used for technical writing.

• Strong written communication, editing, and proofreading skills.

• Ability to understand technical concepts and present information clearly and accurately.

Preferred Qualifications

• Experience in the US healthcare industry.

• Experience documenting SaaS or cloud-based products.

• Familiarity with Agile/Scrum methodologies.

• Understanding of UX writing principles.

• Experience with knowledge management systems.

• Relevant certifications are an advantage:

  • Certified Professional Technical Communicator (CPTC).

  • ICAgile Certified Professional (ICP).

Work Requirements

• Must be amenable to a hybrid work arrangement.

• Must be flexible to work shifting schedules, including night shifts, weekends, and holidays, based on business requirements.

• Must be willing to work from any of the available locations: Taguig, Cebu, Clark/Pampanga, or Davao City.

• Immediate joiners or candidates who can start ASAP are preferred.

Recruitment Process

1. Candidate Validation

2. Zwayam Profile Creation

3. HR Interview

4. Hiring Manager Interview

5. Onboarding

Candidate Screening Questions

1. What is your highest educational attainment?

2. How many years of experience do you have in IT Technical Writing?

3. How many years of experience do you have in the US healthcare industry?

4. What was your last drawn salary?

5. What are your salary expectations?

6. Which work location do you prefer: Taguig, Cebu, Clark/Pampanga, or Davao?

7. Are you amenable to a hybrid work setup and shifting schedules, including night shifts, weekends, and holidays?

8. If selected, can you start immediately?

Interested candidates who meet the qualifications and are comfortable with the work arrangement are encouraged to apply.