Telecommunications Customer Care Specialist
Job Description
Become part of a dynamic customer service team supporting one of the leading telecommunications providers. This role focuses on delivering outstanding customer experiences through timely issue resolution and professional communication.
Key Responsibilities
• Respond to customer inquiries.
• Resolve service, billing, and account concerns.
• Maintain customer satisfaction.
• Document interactions accurately.
• Follow company policies and quality standards.
Qualifications
• Senior High School Graduate or higher.
• Excellent English communication skills.
• Basic computer navigation.
• Willing to work weekends, holidays, and shifting schedules.
• BPO experience is an advantage.
Benefits
• Attractive compensation package
• Monthly performance incentives
• HMO and insurance benefits
• Paid training
• Career progression
• Employee engagement programs
Key Skills
4 SkillsRole Specifications
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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