Telecommunications Customer Care Specialist
Gratitude IncTelecommunications Customer Care Specialist
Job Description
Key Skills
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Become part of a dynamic customer service team supporting one of the leading telecommunications providers. This role focuses on delivering outstanding customer experiences through timely issue resolution and professional communication.
Key Responsibilities
• Respond to customer inquiries.
• Resolve service, billing, and account concerns.
• Maintain customer satisfaction.
• Document interactions accurately.
• Follow company policies and quality standards.
Qualifications
• Senior High School Graduate or higher.
• Excellent English communication skills.
• Basic computer navigation.
• Willing to work weekends, holidays, and shifting schedules.
• BPO experience is an advantage.
Benefits
• Attractive compensation package
• Monthly performance incentives
• HMO and insurance benefits
• Paid training
• Career progression
• Employee engagement programs
Role
Account Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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