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GRATITUDE INC
APAC · AFRICA · U.S.A

TITLE: Nurse - Case Appeals and Grievance - PHRN Active License

478 Views 18 hours ago
Experience 1–9 Year(s)
₱
Salary ₱ 40 – 47K p.m
Location Manila
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Job Description

JOB TITLE: Nurse - Case Appeals and Grievance - PHRN Active License - Up to 47K incl. Allowance

Location: Onsite Training / 2x a week Onsite in Production

Work Setup: Training Full Onsite, Production 2x a Week Onsite

Work Shift: Night Shift

Salary: Up to PHP 47,000 including license allowance

Headcount: 7 | Target Start Date: October 13, 2026


ABOUT THE ROLE:

We are hiring 7 PHRNs for Grievance and Case Appeals (Back-office, Non-Voice). This role is perfect for Registered Nurses with grievance and appeals experience who are looking for a night shift opportunity.


WHAT'S IN IT FOR YOU:

- Salary up to PHP 47K including license allowance

- Back-office / Non-voice role

- Training full onsite, then 2x a week onsite once in production

- Start date: October 13, 2026


YOUR ROLE:

- Handle grievance and case appeals for healthcare members

- Review and process cases according to guidelines

- Ensure compliance and accurate documentation

- Work on a back-office, non-voice setup


WHO WE'RE LOOKING FOR:

- PHRN with active license

- Active Registered Nurse

- Must have at least 1 year of grievance and case appeals experience

- Back-office - non-voice experience preferred

- Willing to work on night shift schedule and attend training onsite

- Stable work history - Job hoppers who change jobs frequently in less than a year will be rejected

Key Skills

5 Skills
International Call Centre PHRN Grievances Support Experience active PHRN License Case Appeals experience

Role Specifications

Role
Account Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service

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Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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Recruiter - Gratitude Inc
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