Trainer for Technology Account | Onsite in Quezon City
Gratitude IncTrainer for Technology Account | Onsite in Quezon City
Job Description
Key Skills
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Company Overview
Join a global customer experience and business solutions company committed to developing high-performing teams and delivering exceptional service through innovation, collaboration, and continuous learning.
Job Description
We are looking for an experienced Trainer to support our Technology account based in Vertis North, Quezon City. The ideal candidate will be responsible for designing and delivering training programs, facilitating knowledge transfer, and ensuring employees are equipped with the skills needed to perform successfully.
Key Responsibilities:
-
Structure onboarding training requirements, including pre-process, process, and customer visits. - Ensure all new hires complete their designated learning paths.
Support employees during OJT training and go-live activities.
Conduct refresher and remedial training sessions for existing employees.
Maintain accurate training records and ensure audit readiness.
Generate regular training reports and monitor account-level training metrics.
Provide coaching, feedback, and developmental support to employees.
Identify training needs and implement appropriate learning interventions.
Collaborate closely with operations leaders to address performance gaps and improve business outcomes.
Role
Customer Service Trainer
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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