Multilingual Customer Support Associate – Bahasa Indonesia

Work Location: Quezon City, Philippines
Work Setup: Onsite (Candidates willing to relocate are welcome to apply)
Start Date: ASAP

Job Summary

We are looking for fluent Bahasa Indonesia-speaking professionals to join a dynamic customer support team. This role requires excellent communication skills in Bahasa Indonesia and a working knowledge of English, as training and internal systems are conducted in English.

Previous experience in collections or the Order-to-Cash (O2C) process is an advantage but is not required.

Key Responsibilities

• Provide professional customer support in Bahasa Indonesia.

• Communicate confidently and effectively in a professional business environment.

• Understand and respond accurately to complex customer enquiries.

• Use English for training, documentation, and internal communication.

• Deliver excellent customer service while meeting quality and performance standards.

Qualifications

• Fluent and spontaneous verbal communication in Bahasa Indonesia.

• Ability to understand complex and extended conversations, including implied meanings.

• Working knowledge of English.

• Must possess a valid work visa or the legal right to work in the Philippines.

• Previous collections experience.

• Experience with the Order-to-Cash (O2C) process.

• Experience using Bahasa Indonesia in a professional or business environment.

If you meet the qualifications and are interested in this opportunity, we'd love to hear from you. Submit your updated CV today for consideration.