Trainer II | Training- Helpdesk Customer Support
Gratitude IncTrainer II | Training- Helpdesk Customer Support
Job Description
Key Skills
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Roles & Responsibilities
•New Hire Onboarding & Orientation Training
•Curriculum Design & Training Material Development
•Digital Advertising Knowledge Training
•Billing, Payment & Compliance Training
•CRM, Ticketing & Multi-tasking Proficiency Training
•Communication Skills & Customer Handling Training
•Quality Assurance & Performance Coaching
•Reporting, Metrics & Continuous Improvement
Qualifications :
•Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field.
•2 – 4 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred).
•Strong SQL expertise for data analysis, debugging, and reporting tasks.
•Proficiency with APIs, server-side event tracking, webhooks, SDK implementation.
•Experience in Ads Manager or similar platforms.
•Ability to read and debug API payloads (JSON/XML) and understand API documentation.
•High expertise in understanding conversion tracking, attribution models, and marketing analytics.
Role
Email Support Specialist
Timings
Day Shift (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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