Trainer – Mortgage & Insurance (BPO)

Hiring: Trainer – Mortgage & Insurance (BPO)

Location: Rockwell (On-site)
Experience: 3–5 Years in BPO Training
Domain Experience: Minimum 2 Years in Mortgage / Insurance / Loan Administration
Shift: Night Shift
Employment Type: Probationary
Salary: Up to PHP 50,000 Basic Salary
Target Start Date: ASAP
Open Position: 1

Job Overview

We are looking for an experienced BPO Trainer with a strong background in Mortgage and Insurance operations. The ideal candidate should have hands-on experience supporting US-based financial services processes and a proven ability to train, coach, and develop customer service teams.

Key Responsibilities

• Conduct new hire training, nesting, refresher sessions, and upskilling programs.

• Develop training materials, curriculum, and learning assessments.

• Facilitate engaging training sessions and manage classroom activities.

• Conduct Training Needs Analysis (TNA) and identify performance gaps.

• Coach employees and provide constructive feedback.

• Monitor training effectiveness, assessments, and certification results.

• Coordinate with stakeholders to improve team performance and knowledge.

Required Qualifications

• 3–5 years of experience in BPO/Contact Center training.

• Minimum 2 years of hands-on experience in Mortgage Servicing, Mortgage Insurance, Property Insurance, Escrow, Loss Draft, Claims, or Loan Administration.

• Experience handling US-based financial services clients is preferred.

• Good understanding of mortgage servicing, escrow, homeowner's insurance, flood insurance, loan onboarding, and related processes.

• Strong facilitation, communication, coaching, and stakeholder management skills.

Important Eligibility Criteria

Former employees of Teleperformance (TP), PSG Global, Majorel, and Aegis are not eligible for rehire, whether directly or through a third-party agency.

Candidate Pre-Screening

Interested candidates must provide the following details:

1. Educational Attainment

2. Total BPO Experience

3. Total Training Experience in BPO/Contact Center

4. Years of relevant Mortgage / Insurance / Escrow / Claims / Loan Administration experience

5. Experience handling US-based financial services clients (Yes/No)

6. Training experience: New Hire Training / Nesting / Upskilling / Refreshers / Performance Improvement

7. Last Drawn Salary

8. Expected Salary

Apply Now!

Interested candidates, please complete the questionnaire using the link below. Ensure all details are accurate to help us process your application faster.

Questionnaire Link: https://myglit.com/lateral/cref/e16ce5aab2

Immediate Hiring – Apply Today!