Trainer - UK Financial Collections
Job Description
Qualifications:
• Bachelor's Degree
• 2-4 years work experience in UK/US/AU collections, banking operations, and training in a call center or shared services environment
• Basic understanding of training methodologies applied on virtual and F2F instructor-led classes.
• Excellent communication & feedback/coaching Skills
Key Skills:
• Strong knowledge of UK collections domain, regulations, and bucket flows.
• Excellent communication and coaching skills for training teams.
• Proficiency in MS Office.
Responsibilities: Training new hires, coaching agents, managing quality metrics, and ensuring compliance with financial regulations.
Recruitment Process:
Key Skills
4 SkillsRole Specifications
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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