Training Manager (Service Desk)
Gratitude IncTraining Manager (Service Desk)
Job Description
Key Skills
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Description / Requirements
Position: Training Manager (Service Desk)
Location: Eastwood, Quezon City
Salary: 88K-98K package (80K-90K base)
Work set up: On-site
Qualifications :
•At least a Bachelor’s degree holder.
•Experience in handling training for Service Desk (SD) accounts – required.
•Experience in attending client calls on SD transitions and other accounts to present training initiatives and performance.
•Responsible for New Hire training (end-to-end).
•Excellent communication skills – both written and verbal.
•Excellent time management skills.
•Understanding of training methodologies and global standards of training effectiveness measurement.
•Training experience: 6–8 years of relevant experience, with a minimum of 4 years in Service Desk accounts, preferably managing training for SD accounts.
•BPO experience is required.
•Experience in handling large ramp-ups across multiple geographies.
•Experience in handling a team of trainers and Assistant Managers is preferred but not required.
•Train the Trainer Certification (internal/external).
•Master Trainer Certification – preferred.
•Willing to work from the office and flexible to work in a 24/7 environment
Additional Requirements:
•Valid passport.
•Ready for domestic and international travel on short notice.
Role
Any Other
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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