TRAINING & QUALITY MANAGER (IT AS A SERVICE)

Gratitude Inc

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3 weeks ago

TRAINING & QUALITY MANAGER (IT AS A SERVICE)

2-5 Year(s)

Manila (Taguig, Makati)

Job Description

Key Skills

Backend Education and Training BPO training quality assurance Bpo IT Service. backend product support, ad tech engineering support, technical integrations, or a related technical operations

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WE'RE HIRING! TRAINING & QUALITY MANAGER (IT AS A SERVICE)

JOIN A GLOBAL DIGITAL & TECHNICAL POWERHOUSE!

Are you a training rockstar with a passion for tech? Do you thrive in fast-paced BPO environments and love shaping the next generation of Helpdesk superstars? If you've got the technical chops and the leadership swagger, we want YOU!
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WHAT'S IN IT FOR YOU?

Salary: Attractive Salary (depending on experience)

Fixed Allowance: Additional incentive fixed allowance.

Start Date: ASAP

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WHAT YOU'LL BE DOING:

Design & deliver cutting-edge training programs for Helpdesk newbies & veterans

Spot skill gaps and create tailor-made learning solutions

Lead, inspire, and manage a team of Trainers

Continuously upgrade training materials to keep learners engaged

Collaborate with department heads to align training with business goals

Track training effectiveness and report on program impact

Mentor and coach team members for professional growth

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WHAT WE'RE LOOKING FOR (NON-NEGOTIABLES):

5+ years BPO Training / L&D experience

3-4 years of Training Management experience

5+ years of BPO or Call Center industry experience

Advanced SQL proficiency – you can slice and dice data like a pro

Advanced API & integrations knowledge – you speak tech fluently

Digital advertising experience – must-have!

2-4 years in backend product support, ad tech, or technical integrations

SaaS experience – big plus!

Degree in HR, Org Development, or related field (preferred)

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Send your resume via mail or here, Myglit, for a promising position with growth opportunities

Role

Deputy Manager-Operations

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

George A Omenda

Recruiter - Gratitude Inc

NA, kenya

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