TRAINING & QUALITY MANAGER (IT AS A SERVICE)

WE'RE HIRING! TRAINING & QUALITY MANAGER (IT AS A SERVICE) 

 JOIN A GLOBAL DIGITAL & TECHNICAL POWERHOUSE! 

Are you a training rockstar with a passion for tech? Do you thrive in fast-paced BPO environments and love shaping the next generation of Helpdesk superstars? If you've got the technical chops and the leadership swagger, we want YOU!
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WHAT'S IN IT FOR YOU?

Salary:  Attractive Salary (depending on experience)


Fixed Allowance: Additional incentive fixed allowance.

Start Date: ASAP

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WHAT YOU'LL BE DOING:


 Design & deliver cutting-edge training programs for Helpdesk newbies & veterans


Spot skill gaps and create tailor-made learning solutions


Lead, inspire, and manage a team of Trainers


Continuously upgrade training materials to keep learners engaged


Collaborate with department heads to align training with business goals


Track training effectiveness and report on program impact


Mentor and coach team members for professional growth

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WHAT WE'RE LOOKING FOR (NON-NEGOTIABLES):

5+ years BPO Training / L&D experience

3-4 years of Training Management experience

5+ years of BPO or Call Center industry experience

Advanced SQL proficiency – you can slice and dice data like a pro

Advanced API & integrations knowledge – you speak tech fluently

Digital advertising experience – must-have!

2-4 years in backend product support, ad tech, or technical integrations

SaaS experience – big plus!

Degree in HR, Org Development, or related field (preferred)

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​Send your resume  via mail or here, Myglit, for a promising position with growth opportunities ​