Training & Quality Manager (IT As A Service | McKinley)

Gratitude Inc

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2 days ago

Training & Quality Manager (IT As A Service | McKinley)

3-14 Year(s)

₱ 90 - ₱ 165K p.m

Manila (Taguig, Makati)

Job Description

Key Skills

Application Development Customer Service Design Quality assurance Quality Assurance/QA SQL Training SAAS • Recent Sales Experience in a SaaS environment SaaS support

1 candidate(s) have already applied for this Job. Apply now

LOCATION: Onsite – McKinley, Taguig

WORK SETUP: Onsite | Graveyard Shift
SALARY: ₱90,000 – ₱165,000 + ₱20,000 Fixed Allowance
START DATE: ASAP

Role Overview:
We are seeking a results-driven Training & Quality Manager to lead training programs for Helpdesk employees in an IT As A Service environment. You will develop tailored learning solutions, lead a team of Trainers, and ensure high-quality training delivery aligned with business goals .

Key Responsibilities:

Design and deliver comprehensive training programs for Helpdesk staff.
Identify training needs and address skill gaps with tailored solutions.
Lead and develop a team of Trainers, ensuring engaging delivery.
Evaluate and enhance training materials for improved learner outcomes.
Collaborate with department heads to align training with business objectives.
Maintain training records and report on program effectiveness.
Provide coaching and mentoring for team professional development.

Qualifications:

5+ years BPO training/L&D experience (required).
3–4 years training management experience (required).
5+ years BPO/call center industry experience (required).
2–4 years backend product support, technical integrations, or related technical operations experience (required).
Advanced SQL proficiency; advanced technical knowledge of APIs and integrations.
Degree in HR, Organizational Development, or related field.
Experience in SaaS environment strongly preferred.
Willing to work onsite in McKinley, Taguig with graveyard shift.

Why Join?

Competitive salary: ₱90,000 – ₱165,000 + ₱20,000 fixed allowance.
HMO and other benefits.
Prime McKinley location.
Career growth in IT As A Service.

Role

Quality Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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