Travel Account CSR - Wipro Cebu - Airline Support - Onsite

Job Title: Travel Account CSR - Wipro Cebu - 100% Onsite | Airline Support

Company: Wipro

Work Location: Wipro Cebu - 100% Onsite

Salary: Competitive Package

Industry: BPO / Airline / Travel

About the Role:

We are hiring Customer Service Representatives for our Premium Airlines Account at Wipro Cebu! If you have excellent English communication skills and a passion for travel, this is the perfect opportunity for you.

Job Details:

Role: Customer Service Representative - Airline Account / Travel Support

Location: Wipro Cebu - 100% Onsite

Work Setup: Shifting / Onsite - Cebu Site

What is in it for you:

Competitive compensation and career growth opportunities - Build your BPO career

Supportive, collaborative culture with complete training and development support

Opportunity to work with a global travel brand - Premium airline account

Your Role:

Assist customers with flight bookings, reservations, cancellations, and general travel inquiries

Deliver exceptional customer service with empathy and professionalism

Resolve issues efficiently and accurately document all customer interactions

Collaborate with internal teams to ensure smooth customer experience

Meet targets for quality, productivity, and customer satisfaction

Who we are looking for:

Option 1:

Education: College Graduate - With or without BPO experience

Communication: Must have C1 level English - Excellent communication skills, close to Standard American English accent

Option 2:

Education: Completed at least 2nd year in college with no failing subjects

Experience: At least 6 months BPO experience required

Communication: Good to excellent English communication skills

Additional Requirements:

Work Setup: Willing to work 100% onsite in Wipro Cebu

Account: Willing to be assigned to an Airlines / Travel account