Travel Account - Customer service representative

Gratitude Inc

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10 hours ago

Travel Account - Customer service representative

1-4 Year(s)

Manila (Alabang Muntinlupa City)

Job Description

Key Skills

Customer Service BPO Recruiter

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Travel Account – Customer Service Representative

**Job Description:**
We are seeking a Customer Service Representative for our Travel Account to deliver high-quality customer support for travel-related services. The role involves assisting customers with reservations, itinerary changes, cancellations, and general travel inquiries.

**Key Responsibilities:**

* Handle customer inquiries through phone, chat, or email channels
* Assist customers with bookings, modifications, and cancellations
* Provide information regarding travel policies and service offerings
* Resolve customer concerns while maintaining service quality standards
* Accurately document interactions within internal systems

**Qualifications:**

* Strong communication and customer service skills
* Experience in travel, hospitality, or customer support is preferred
* Ability to multitask in a fast-paced environment
* Good computer navigation skills
* Flexible to work shifting schedules
* At least HS grad; BPO experience preferred but not required

Role

Customer Service Executive -Chat

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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