UAT Testing Lead (Back Office)

Gratitude Inc

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3 weeks ago

UAT Testing Lead (Back Office)

4-50 Year(s)

10 - 60 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Data Analysis Leadership IT implementations Strategic Planning strategic thinking Analytical Thinking Test Planning

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Job Title: UAT Testing Lead (Back Office)
Category: Digital Customer Experience
Location: Taguig
Work set up: Taguig (Onsite)
Salary: Php 60,000
Work schedule: Night Shift
Required Experience: 4+ years

Non-Negotiable:
• 4–5 years of QA/UAT experience, including supervisory or team lead experience.
• Strong knowledge of QA methodologies, testing frameworks, and defect management processes.
• Experience leading UAT for system modernization or large-scale transformation initiatives.
• Financial services background, preferably with experience in:
- Mutual Fund Transfer Agency operations
- Back-office transaction processing
• Experience working with cross-functional business and technology teams.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Relevant QA, Agile, or Project Management certifications (e.g., ISTQB, PMP, Scrum, ITIL) are preferred but not required.
• Must not currently or formerly be employed with CGI
• Not job hopper

Position Description:

The QA Lead is responsible for leading a team of UAT testers supporting the modernization of Back Office Transaction Processing Systems and Applications. This role requires strong expertise in QA methodologies, proven leadership capability, and a solid financial services background, preferably in Mutual Fund Transfer Agency operations.

The QA Lead will oversee full-cycle User Acceptance Testing (UAT), ensuring business requirements are validated, risks are mitigated, and systems meet operational and regulatory expectations prior to implementation.

Your future duties and responsibilities:

1. Leadership & Team Management

. Lead, mentor, and supervise a team of UAT testers.
. Allocate testing assignments and manage workload distribution.
. Provide performance feedback, coaching, and development support.
. Ensure team adherence to QA standards, timelines, and deliverables.
. Act as the primary escalation point for UAT-related issues.

2. UAT Strategy & Governance

. Develop and execute comprehensive UAT strategies and test plans aligned with modernization objectives.
. Ensure traceability between business requirements, test cases, and execution results.
. Define entry and exit criteria for UAT phases.
. Implement structured QA methodologies (e.g., risk-based testing, defect lifecycle management, regression testing).
. Ensure appropriate documentation and audit readiness.

3. Test Planning & Execution

. Oversee the creation of detailed test scenarios and test cases covering end-to-end transaction processing flows.
. Ensure full UAT coverage of back-office processing systems, including interfaces and downstream impacts.
. Coordinate test cycles, regression testing, and defect triage sessions.
. Monitor defect trends, identify root causes, and escalate systemic risks as needed.
. Validate defect resolutions prior to final sign-off.

4. Stakeholder Collaboration

. Partner with Processing and Technology teams, as well as Project Managers.
. Participate in requirements reviews to ensure clarity and testability.
. Communicate UAT progress, risks, and readiness status to leadership.
. Support go-live readiness assessments and post-implementation validation

Skills:

Analytical Thinking
Data Analysis
English
Leadership
Strategic Thinking
Test Planning & Implementation

Role

Quality Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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