UK Financial Customer Service
Gratitude IncUK Financial Customer Service
Job Description
Key Skills
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Work Setup: 100% Onsite | Eton Centris, Quezon City
Shift: Shifting
Salary: Up to 20% hike from last drawn salary + ₱2,400 allowance, depending on experience
Start Date: ASAP
Job Overview
We are looking for an experienced MIS Executive to support reporting, data management, and operational performance within a BPO contact center environment. The ideal candidate will have strong Excel and dashboarding skills, along with experience supporting contact center or Workforce Management (WFM) operations.
Key Responsibilities
Prepare and maintain accurate MIS reports, dashboards, and operational reports.
Analyze operational data and provide insights to support business and performance decisions.
Develop and maintain Excel-based reports and dashboards.
Support reporting requirements for contact center and WFM operations.
Track and report key operational and workforce metrics.
Ensure timely and accurate delivery of daily, weekly, and monthly reports.
Identify data trends, discrepancies, and reporting issues and provide appropriate recommendations.
Collaborate with operations and WFM teams to address reporting requirements and improve data visibility.
Qualifications
Bachelor's degree in any of the following or a related field:
Statistics
Mathematics
Engineering
Business Administration
Information Technology
Computer Science
2–4 years of reporting/MIS experience in a BPO environment.
At least 2 years of experience supporting contact center or WFM operations.
Strong proficiency in Microsoft Excel and experience creating reports and dashboards.
Knowledge of contact center and WFM metrics is preferred.
Strong analytical, problem-solving, and data interpretation skills.
Excellent attention to detail and ability to deliver accurate reports within deadlines.
Eligibility
Must be willing to work 100% onsite at Eton Centris, Quezon City.
Must be amenable to a shifting schedule.
Must be available to start ASAP.
Open to candidates with relevant BPO MIS, reporting, contact center, or WFM experience.
Interested candidates: Please send your updated CV in PDF format, clearly highlighting relevant MIS/reporting, Excel, dashboarding, contact center, and WFM experience.
Role
Account Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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