(URGENT HIRING) Multilingual Language - Vietnamese (Onsite in Quezon City)

Gratitude Inc

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1 day ago

(URGENT HIRING) Multilingual Language - Vietnamese (Onsite in Quezon City)

0-5 Year(s)

Manila

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Job Description

Key Skills

CRM (Customer relationship Management) Customer Service Collections Process Communication Skills customer support International voice Process Strong English Communication Skills Vietnamese Language Order-to-cash

6 candidate(s) have already applied for this Job. Apply now

Location: Quezon City, Philippines

Work Setup: Onsite
Shift: Shifting / Night Shift
Openings: 6
Target Start Date: August 10, 2026

Job Overview

We are looking for fluent Vietnamese-speaking Customer Support Associates to join our team. The ideal candidate will provide excellent customer service through multiple support channels while communicating effectively in both Vietnamese and English. Freshers with strong language proficiency are welcome to apply.

Key Responsibilities

Handle inbound and outbound customer interactions via phone, chat, email, or other support channels.
Provide customer support in both Vietnamese and English.
Assist customers with account inquiries, billing concerns, service requests, product information, and general support.
Resolve customer concerns efficiently while ensuring a positive customer experience.
Communicate professionally with customers from diverse cultural backgrounds.
Accurately document customer interactions using company systems and tools.
Meet quality, productivity, attendance, and customer satisfaction targets.
Build customer trust through exceptional service and effective problem-solving.
Perform additional duties as assigned to support business operations.

Qualifications

Fluent and spontaneous communication skills in Vietnamese (spoken and written).
Working knowledge of English is required, as training and client systems are in English.
Open to candidates with or without BPO experience.
Previous Collections or Order-to-Cash (O2C) experience is preferred but not mandatory.
Must be legally authorized to work in the Philippines with a valid Work Visa.
Temporary Resident Visa holders are also welcome to apply.
Willing to work onsite in Quezon City.
Willing to work rotating or night shifts.

Benefits

₱20,000 Sign-on Bonus
Performance Incentives
Health Insurance
Life Insurance
Paid Training
Free Parking
Company Events
Opportunity for Permanent Employment
Career Growth Opportunities

Pre-Screening Questions

Describe your Vietnamese language proficiency.
Can you speak Vietnamese fluently?
Current location
Nationality
What type of visa do you hold?
Do you have experience with the Order-to-Cash (O2C) process?
Last drawn salary
Expected salary
Notice period

Hiring Process

Pre-screening → Language Validation → Interview → Offer → Joining

Role

Customer Service Analyst

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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