URGENT HIRING | Quality Analyst – UK Financial Customer Service

Do you have experience in UK/US banking operations and Quality Assurance? We are hiring a Quality Analyst – UK Financial Customer Service for an onsite role in Quezon City.

Must reside in the Philippines and be eligible to work there.
Location: Eton Centris, Quezon City, Philippines
Work Setup: 100% Onsite
Schedule: Shifting / UK Time
Salary: Up to 30% hike from last drawn salary + ₱2,400 allowance, depending on experience
Headcount: 2
Start Date: ASAP

Qualifications
Bachelor's Degree.
Minimum 2 years of experience in US/UK banking operations and Quality Assurance within a call center or shared services environment.
2–4 years of contact center experience in the banking industry.
Financial account experience in mortgage, car/motor financing, collections, fraud, underwriting, payouts, or similar areas.
Insurance and payroll experience will not be considered.
Priority given to candidates with UK or US banking experience, particularly Loan Origination Processes and Motor Financing.
Basic knowledge of quality methodologies such as Six Sigma, Lean, or Kaizen.
Excellent communication, feedback, and coaching skills.
Strong analytical and problem-solving abilities.
Must demonstrate stability in previous employment.

Key Responsibilities
Audit calls and cases according to client requirements.
Monitor and track quality and performance metrics.
Review cases for compliance with internal and regulatory guidelines.
Provide structured feedback and identify improvement opportunities.
Create and maintain quality scorecards and reports.
Participate in internal and client calibration sessions.
Identify root causes of quality gaps and recommend process improvements.
Support supervisors with performance trends and reporting.
Document quality issues and improvement initiatives.
Develop quality documentation and training support materials.
Drive continuous improvement across the team.

Key Skills
Quality Assurance | UK Banking | US Banking | Financial Services | Loan Origination | Motor Financing | Collections | Quality Auditing | Six Sigma | Lean | Kaizen | Coaching
Ready to take the next step in your Quality Assurance career? Apply now!

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Skills
Quality Assurance
Quality Analyst
BPO / Call Center
UK Banking
US Banking
Financial Services
Loan Origination
Motor Financing
Collections
Six Sigma
Lean
Kaizen
Quality Auditing
Coaching
Industry
BPO / Banking & Financial Services
Function & Role (Unified)
Quality Assurance / Quality Analyst

City / Area: Quezon City, Metro Manila, Philippines
Specific Worksite: Eton Centris, Quezon City