(URGENT) Operations Supervisor-T-Mobile

Gratitude Inc

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1 day ago

(URGENT) Operations Supervisor-T-Mobile

2-8 Year(s)

Manila

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Job Description

Key Skills

Problem Solving Quality Management System Performance Management people Management Team Handling Team Management Workforce Management Operations Management BPO Operations telco Good exposure in to escalation management SLA / KPI Management

12 candidate(s) have already applied for this Job. Apply now

Operations Supervisor – T-Mobile

Location: Makati City, Philippines – Alphaland
Work Setup: Onsite
Shift: GY (Graveyard) Shift
Employment Type: Full-Time, Permanent

About the Role

We are looking for an experienced Operations Supervisor – T-Mobile to lead and support a team in a BPO/Telco environment. The ideal candidate should have relevant BPO/Telco experience and at least 6 months of leadership or supervisory experience.

Key Responsibilities

Supervise and manage day-to-day team operations.
Monitor team performance, productivity and service quality.
Provide coaching, feedback and performance support to team members.
Ensure achievement of operational KPIs and targets.
Handle escalations and resolve customer or process-related concerns.
Monitor attendance, adherence and overall team performance.
Conduct team huddles and communicate process updates.
Prepare and review operational reports.
Coordinate with internal stakeholders to ensure smooth operations.
Identify performance gaps and implement corrective actions.
Support employee engagement and team development initiatives.

Non-Negotiable Requirements

BPO/Telco background is mandatory.
Minimum 6 months of leadership/supervisory experience.
Experience handling a team in a BPO or telecommunications environment.
Strong communication and interpersonal skills.
Good problem-solving and decision-making abilities.
Willing to work onsite in Makati City.
Willing to work GY (Graveyard) shift.
Must be amenable to the ₱35,000–₱45,000 salary range.

Pre-Screening Questions

How many years of BPO/Telco experience do you have?
How long have you been in a leadership/supervisory role?
How many agents/team members have you handled?
Are you amenable to the ₱35K–₱45K salary, onsite setup and GY shift?
Are you a former Teleperformance employee?
What is your last drawn salary?
What is your expected salary?

Important Note

Former Teleperformance employees are not eligible for rehire, either directly or through a third party.

Role

Operations Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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