• Conduct quality checks and audits of O2C transactions to ensure accuracy, completeness, and compliance.

• Evaluate transaction processing against standard operating procedures, client requirements, and quality guidelines.

• Identify recurring errors, process gaps, and opportunities for improvement.

• Document audit findings and provide actionable feedback to Operations teams.

• Analyze quality trends, identify root causes, and recommend corrective actions.

• Prepare quality reports and maintain accurate audit records.

• Participate in quality calibration sessions to ensure consistent evaluation standards.

• Collaborate with Operations and stakeholders to resolve quality issues.

• Support continuous improvement initiatives to enhance accuracy, efficiency, and compliance.

Qualifications

• At least 1 year of relevant work experience.

• Mandatory hands-on experience in Order-to-Cash (O2C) processes.

• Required background in BFSI or financial services.

• Experience in shared services, BPO, Global Capability Centers (GCCs), or captive operations is preferred.

• Strong analytical skills and attention to detail.

• Good communication, documentation, and problem-solving skills.

• Previous experience in Quality Assurance, transaction auditing, or process compliance is an advantage.

• Experience working with global stakeholders or international teams is preferred but not mandatory.

• Willingness to work onsite in Alabang on a night shift, including possible weekend schedules.

Important Hiring Note

Former Teleperformance employees are not eligible for rehire, either directly or through a third party. Employees from PSG, Majorel, and Aegis are also ineligible, as these organizations fall under Teleperformance.

Recruitment Process

Validation → Profile Review → One-Level Interview

Pre-Screening Questions

1. Educational Attainment:

2. Total Years of BPO Experience:

3. Years of Order-to-Cash (O2C) Experience:

4. Years of Quality Assurance Experience:

5. BFSI/Financial Services Experience:

6. Last Drawn Salary:

7. Expected Salary: