URGENT! SME for US Mortgage Servicing Voice Campaign | Clark

Gratitude Inc

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1 day ago

URGENT! SME for US Mortgage Servicing Voice Campaign | Clark

1-3 Year(s)

₱ 28 - ₱ 38K p.m

Pampanga

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Job Description

Key Skills

US Mortgage Subject Matter Expert

8 candidate(s) have already applied for this Job. Apply now

Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, the Philippines, Malaysia, and Africa. We are a direct sourcing partner Company of various top BPOs, both offshore and onshore.

We are currently hiring a Subject Matter Expert (SME) for our BPO Partner in Clark, Pampanga.

Role: Subject Matter Expert (SME)
Program: US Mortgage Servicing (Residential) – Voice Campaign
Work setup: Onsite in Clark, Pampanga
Work schedule: Flexible schedule
Salary: Up to PHP 38,050 per month (Basic pay: PHP 25,000 – PHP 35,000, Allowance: PHP 3,050). Other perks may be discussed with the client
Target start date: ASAP

Potential relocation package may include:

One-time relocation allowance (approximately PHP 10,000+; subject to verification).
One-way transportation support (airfare or land transportation).
Up to 30 days of accommodation.

Minimum Qualifications:

At least two years of completion in College/ 2nd year level
At least 1 year of SME experience.
Experience supporting a US Mortgage Servicing Campaign is a critical requirement.
SME experience specifically within a US Mortgage Servicing voice account will be prioritized
Strong analytical and problem-solving skills with the ability to interpret data and identify trends
Excellent communication skills (verbal and written) with the ability to influence stakeholders
Proven leadership and coaching experience in a BPO or shared services environment
Strong stakeholder management and collaboration skills
Ability to manage multiple priorities in a fast-paced, dynamic environment
Background in US Residential Mortgage Servicing (Voice) is required
Familiarity with performance management tools, QA frameworks, and LMS platforms

Alternative profiles that may be considered:

Candidates with SME experience in another campaign but with previous US Mortgage
Servicing agent experience.
Highly tenured US Mortgage agents who have performed SME-like responsibilities (e.g., temporary SME, POC, or virtual leadership functions).

Non-Negotiable Qualifications:

Candidates must have US Mortgage experience.

Recruitment Process: Virtual or Online

Further details will be discussed once shortlisted and invited for an interview.

Our recruitment team will reach out to you via WhatsApp/Viber or by phone once you are shortlisted.

APPLY NOW!

Role

Team Leader

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Isay Balan

Recruiter - Gratitude Inc

NA, philippines

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