(Urgent)Outbound Sales Leader (Manager)

Gratitude Inc

142 Views

4 days ago

2-3 Year(s)

Manila (Pasay City)

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Job Description

Key Skills

Call Center Coaching Customer Service Performance Management people Management Sales Operation Team Management Workforce Management Operations Management Inbound Sales outbound sales BPO Operations Business Development Telesales Mentoring Contact Center Technology Sales Management

33 candidate(s) have already applied for this Job. Apply now

Job Title: Outbound Sales Leader (Manager)

Account/Program: Norwegian Cruise Line Holdings

Location: MOA, Pasay City, Philippines

Work Setup: Onsite

Shift: Shifting Schedule – 11 PM onwards, B&M

Target Start Date: ASAP

Job Description:

The Outbound Sales Leader will lead and manage an outbound sales team within a BPO/contact center environment, driving sales performance, operational efficiency, customer experience, and team development.

Key Responsibilities:
• Lead a team of outbound sales specialists and ensure achievement of sales and operational targets.
• Manage outbound sales activities focused on existing customers, prior customers, and potential new customers.
• Drive cross-selling and up-selling opportunities through targeted customer interactions.
• Monitor sales performance, productivity, quality, and key performance indicators.
• Provide coaching, mentoring, and training to team members and support their professional development.
• Develop and implement short- to medium-term tactical initiatives aligned with business strategy.
• Ensure appropriate processes, policies, and standards are implemented across the business area.
• Act as a subject-matter expert and decision-maker for complex sales and operational matters.
• Take responsibility for employee performance and the full employee lifecycle.
• Collaborate with stakeholders to develop solutions for complex programs, projects, and processes.
• Support continuous improvement initiatives to improve sales performance and customer experience.

Qualifications:
• 2–3 years of experience as an Operations Manager (OM) or Senior Operations Manager (SOM).
• Must have experience managing an Outbound Sales account within a BPO/contact center environment.
• Strong experience in outbound telesales, sales operations, and team management.
• Experience in coaching, mentoring, and developing sales teams.
• Strong understanding of BPO operations, sales metrics, processes, and performance management.
• Strong leadership, communication, problem-solving, and decision-making skills.

Pre-Screening Questions:
• Total BPO Experience:
• Outbound Sales Experience:
• Operations Manager Experience:
• Last Drawn Salary:
• Expected Salary:

Important:
Former Teleperformance employees are not eligible for rehire, either directly or through a third party.

Role

Operations Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Bibi Hukkeri

Recruiter - Gratitude Inc

NA, india

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