(Urgent)RCM Operations Supervisor

Gratitude Inc

4 Views

11 hours ago

(Urgent)RCM Operations Supervisor

2-5 Year(s)

Manila (Makati)

Quick Apply Apply

Job Description

Key Skills

Quality Management System Performance Management Collections Process Team Management Revenue Cycle Management BPO Operations Accounts Receivable billing process coaching skills team leadership Medical Billing SLA / KPI Management RCM Operations Manager

2 candidate(s) have already applied for this Job. Apply now

Job Title: RCM Operations Supervisor

Location: TP Alphaland, Magallanes, Makati
Work Setup: Onsite
Shift: Shifting / Night Shift
Target Start Date: October 5, 2026

Position Overview

The RCM Operations Supervisor will lead, coach and supervise a team of Revenue Cycle Management professionals in a high-volume BPO environment. The role will be responsible for daily operations, team performance, quality, productivity, SLA and TAT adherence, and compliance with HIPAA and client requirements.

Key Requirements

• Minimum 2–3 years of BPO experience with hands-on Revenue Cycle Management (RCM) experience
• Prior supervisory experience as a Team Leader, Operations Supervisor or SME in a BPO environment
• Strong working knowledge of end-to-end RCM processes
• Experience in Billing, Collections, Accounts Receivable, Claims Submission and Denials/Appeals
• Strong understanding of BPO metrics including Productivity, QA, SLA and TAT
• Experience in coaching, performance management and corrective action planning
• Knowledge of HIPAA, data privacy and client security requirements
• Strong analytical, problem-solving, communication and stakeholder-management skills
• Willingness to work onsite at TP Alphaland, Makati
• Willingness to work shifting/night schedules

Key Responsibilities

Operational Team Leadership

• Supervise daily floor operations and conduct team huddles
• Manage workflow distribution across RCM workstreams such as billing, collections, claims, denials and accounts receivable
• Monitor attendance, schedule adherence and queue performance
• Provide floor support for operational escalations and complex processing issues

Performance & Quality Management

• Monitor Productivity, UPH, QA scores, SLA compliance and TAT
• Analyze performance reports, quality scores and error trends
• Work with QA and Training teams to identify root causes and performance gaps
• Implement corrective action plans and coaching strategies
• Track team performance and drive continuous improvement

Coaching & Development

• Conduct regular 1-on-1 coaching and performance discussions
• Provide feedback and support employee development
• Support newly onboarded RCM specialists during nesting and transition to production
• Partner with Training to identify recurring training needs
• Support operational refreshers on RCM guidelines and client-specific processes

Compliance & Governance

• Ensure adherence to HIPAA, data privacy policies and client security protocols
• Maintain accurate coaching, attendance and performance-management documentation
• Support client audits, quality calibrations and compliance reviews
• Ensure team adherence to established processes and operational controls

Pre-Screening Details

• Years of BPO Experience:
• Years of RCM Experience in BPO:
• Years of Supervisory/Leadership Experience in BPO:
• Last Drawn Salary:
• Expected Salary:
• Availability / Notice Period:
• TP Employment History:
• Willing to Work Onsite / Night Shift: Yes/No

Interview Process

Validation – 2-Level Interview Process

Important Note

Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.

Role

Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Bibi Hukkeri

Recruiter - Gratitude Inc

NA, india

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

₱ 65 - ₱ 100K p.m

Manila, Philippines

Details