(Urgent)Trainer - Mortgage & Insurance Program

Required Experience

* Minimum 3–5 years of Training experience in a BPO/Contact Center environment.

* At least 2 years of hands-on experience supporting Mortgage Servicing, Mortgage Insurance, Property Insurance, Escrow, Loss Draft, Claims, or Loan Administration programs.

* Prior experience handling US-based financial services clients is preferred.

* Experience in new hire training, nesting, upskilling, refreshers, and performance improvement initiatives.

Preferred Domain Knowledge

Candidate should have working knowledge of:

* Mortgage lifecycle and servicing processes.

* Escrow management.

* Hazard/Homeowner's Insurance.

* Flood Insurance.

* Mortgage Insurance (MI).

* Loss Draft and Claims processing.

* Force-Placed Insurance.

* Loan onboarding and servicing.

* Customer contact handling for mortgage and insurance inquiries.

* Regulatory and compliance requirements related to mortgage servicing.

Core Training Competencies

* Taining Needs Analysis (TNA).

* Curriculum and content development.

* Facilitation and classroom management.

* Adult learning principles.

* Coaching and feedback delivery.

* Stakeholder management.

* Reporting and training effectiveness measurement.

* Knowledge assessments and certification process management.