: US Mortgage Servicing (Residential) – Voice Campaign

Gratitude Inc

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12 hours ago

: US Mortgage Servicing (Residential) – Voice Campaign

1-9 Year(s)

₱ 25 - ₱ 38K p.m

Pampanga (Angeles City, Mexico)

Job Description

Key Skills

Analytical US Mortgage BPO Voice Process BPO industry Strong knowledge of LMS platforms and e-learning standards (SCORM, xAPI).

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Role: Subject Matter Expert (SME)

Program: US Mortgage Servicing (Residential) – Voice Campaign
Work setup: Onsite in Clark, Pampanga

Work schedule: Flexible schedule

Salary: Up to PHP 38,050 per month

Basic pay: PHP 25,000 – PHP 35,000

Allowance: PHP 3,050

Target start date: ASAP

Potential relocation package may include:

- One-time relocation allowance (approximately PHP 10,000+; subject to verification)

- One-way transportation support (airfare or land transportation)

- Up to 30 days of accommodation

Minimum qualifications:

- At least two years of completion in College / 2nd year level

- At least 1 year of SME experience

- Experience supporting a US Mortgage Servicing Campaign is a critical requirement

- SME experience specifically within a US Mortgage Servicing voice account will be prioritized

- Strong analytical and problem-solving skills with the ability to interpret data and identify trends

- Excellent communication skills (verbal and written) with the ability to influence stakeholders

- Proven leadership and coaching experience in a BPO or shared services environment

- Strong stakeholder management and collaboration skills

- Ability to manage multiple priorities in a fast-paced, dynamic environment

- Background in US Residential Mortgage Servicing (Voice) is required

- Familiarity with performance management tools, QA frameworks, and LMS platforms

Alternative profiles that may be considered:

- Candidates with SME experience in another campaign but with previous US Mortgage Servicing agent experience

- Highly tenured US Mortgage agents who have performed SME-like responsibilities (e.g., temporary SME, POC, or virtual leadership functions)

Non-Negotiable Qualifications:

- Candidates must have US Mortgage experience

- Profiles without US Mortgage experience should not be endorsed, as they will not be considered

Recruitment Process:

Screening with CV Reviewers → Endorsement via Smart Recruiters → Up to 3 interview rounds with Sutherland (HRI - Hiring Manager - Program Head via Webex)

Role

Appeals Support Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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