Job Description: USRN Team Leader – Non-Voice

Job Title: USRN Team Leader (Non-Voice)
Account: El Paso Account
Work Setup: Temporary Work From Home (WFH)
Work Locations: BGC, Taguig; Cebu; Davao; Clark, Pampanga, Philippines
Work Schedule: Shifting
Salary Package: PHP 60,000 per month (fixed and non-negotiable)
Open Positions: 2
Start Date: ASAP
Employment Type: To be confirmed by the hiring team

Job Summary

We are seeking experienced USRN Team Leaders to manage and support non-voice Utilization Management operations for the El Paso account. The ideal candidate must hold an active US Registered Nurse (USRN) license from any US mainland state and have relevant experience in BPO/CPO Utilization Management, along with team leadership or people management experience.

The successful candidate will oversee team performance, support daily operations, maintain quality and productivity standards, and ensure compliance with established healthcare processes and service-level requirements.

Key Responsibilities

• Lead and supervise a team supporting non-voice Utilization Management operations.

• Monitor daily workflows, productivity, quality, turnaround time, and service-level performance.

• Provide guidance and support to team members to ensure accurate and timely completion of assigned tasks.

• Review team performance, identify operational gaps, and implement corrective actions where necessary.

• Support team members in resolving complex cases and escalating issues appropriately.

• Ensure adherence to healthcare policies, client procedures, quality standards, and compliance requirements.

• Conduct coaching sessions, performance discussions, and ongoing feedback to improve individual and team performance.

• Prepare and maintain operational reports, performance metrics, and team updates.

• Coordinate with management and relevant stakeholders to address operational challenges and meet business objectives.

• Promote continuous improvement and maintain high standards of service delivery.

Required Qualifications

• Active US Registered Nurse (USRN) license from any US mainland state.

• Minimum 2–3 years of BPO/CPO Utilization Management experience.

• Minimum 1 year of people management, team leadership, or supervisory experience.

• Strong understanding of healthcare operations and Utilization Management workflows.

• Excellent communication, analytical, problem-solving, and decision-making skills.

• Ability to manage team performance and meet operational targets.

• Willingness to work on a shifting schedule.

• Willingness to work under a temporary WFH arrangement.

• Must be based in the Philippines and able to work from the designated hiring locations.

Compensation and Work Arrangement

• Fixed monthly salary package of PHP 60,000.

• Salary is non-negotiable.

• Temporary work-from-home arrangement.

• Shifting work schedule.

• Immediate joiners are preferred.

Recruitment Process

1. Candidate validation.

2. Talkpush profile creation.

3. HR interview.

4. Hiring Manager interview.

5. Onboarding.

Candidate Pre-Screening Questions

1. What is your current location in the Philippines?

2. Which preferred work site would you choose: BGC Taguig, Cebu, Davao, or Clark, Pampanga?

3. Do you hold an active USRN license? If yes, specify the licensed state and validity or expiration date.

4. How many years of Utilization Management experience do you have?

5. How many years of people management, team leader, or supervisory experience do you have?

6. What is your last drawn salary?

7. What are your salary expectations? (Please note that the package is fixed at PHP 60,000 per month.)

8. What is your notice period?

9. Are you willing to work on a shifting schedule?

10. Are you available to start immediately?

Important: Candidates must have an active USRN license and relevant Utilization Management and team leadership experience to qualify for this role.