USRN Trainer (Assistant Manager Level)
Gratitude IncUSRN Trainer (Assistant Manager Level)
Job Description
Key Skills
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Job Title: USRN Trainer (Assistant Manager Level)
Location: Makati City, Philippines (TP Alphaland)
Work Setup: On-site / Hybrid
Shift: Shifting Schedule
Salary: Open Budget
Mandatory Pre-Screening Questionnaire
All applicants must complete the questionnaire below before their application can be considered.
Questionnaire Link: https://myglit.com/lateral/cref/c28df85ebc
Important: Filling out this form is mandatory. Applications submitted without completing the questionnaire will not be processed for further evaluation.
Job Summary
We are seeking an experienced USRN Trainer to deliver and manage clinical training programs for nursing professionals supporting U.S. healthcare accounts. The ideal candidate will have a strong clinical background, experience in healthcare BPO training, and the ability to develop and facilitate high-quality learning programs that ensure operational readiness and compliance with U.S. healthcare standards.
Key Responsibilities
Training Delivery
Conduct New Hire Training (NHT) for USRN healthcare programs.
Facilitate classroom, virtual, and hybrid training sessions.
Ensure trainees meet competency, quality, and compliance standards before deployment.
Curriculum Development
Develop, review, and update training materials, assessments, and case studies.
Ensure alignment with client requirements, healthcare regulations, and internal policies.
Collaborate with Operations, Quality, and Client teams to maintain training effectiveness.
Evaluation and Coaching
Conduct assessments, certifications, and practical evaluations.
Provide coaching and developmental support.
Support nesting, shadowing, and transition-to-production activities.
Compliance and Reporting
Maintain accurate training records and reports.
Ensure adherence to HIPAA and internal compliance standards.
Submit training performance reports as required.
Continuous Improvement
Identify learning gaps and conduct refresher training sessions.
Participate in audits, calibrations, and client meetings.
Support initiatives to improve training effectiveness and clinical accuracy.
Required Qualifications
Active and unrestricted U.S. Registered Nurse (USRN) License.
Minimum 2–3 years of clinical bedside experience (ER, ICU, Med-Surg, Telemetry, etc.).
Minimum 1 year of experience as a USRN Trainer in a Healthcare BPO or U.S. Healthcare account.
Knowledge of Utilization Management, Case Management, Clinical Appeals, Triage, or Claims Review.
Familiarity with MCG/Milliman, InterQual, HIPAA, and U.S. healthcare regulations.
Excellent English communication and presentation skills.
Experience in training delivery, facilitation, and coaching.
Willingness to work on-site/hybrid in Makati on a shifting schedule.
Preferred Qualifications
Experience in Learning & Development or Instructional Design.
Certifications related to training and facilitation are a plus.
Recruitment Process
Profile Validation
Interview
Assessments
Initial Operations Interview
Final Operations Interview
Important Note
Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.
Role
Lead Assistant Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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