USRN Trainer (Assistant Manager Level)

Gratitude Inc

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4 hours ago

USRN Trainer (Assistant Manager Level)

2-3 Year(s)

Manila (Makati)

Job Description

Key Skills

USRN HIPAA US Healthcare USRN Trainer EPIC, MCG, or InterQual Knowledge of Utilization Management, Case Management, MCG/InterQual criteria, and Medicare/Medicaid guidelines Clinical bedside experience

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JOB TITLE: USRN Trainer (Assistant Manager Level)

ACCOUNT: Healthcare
LOCATION: Alphaland, Makati City, Metro Manila
WORK SETUP: Onsite
WORK SHIFT: Shifting Schedule
SALARY: Open Budget (Competitive, based on experience)

Role Overview

The USRN Trainer is responsible for the effective delivery and administration of clinical training programs for new and tenured nursing staff. This role ensures that all training content is aligned with client requirements, organizational standards, and U.S. healthcare regulations. The USRN Trainer plays a key role in developing clinical competency, ensuring training quality, and supporting operational readiness across assigned programs.

Key Responsibilities

Training Delivery

Conduct New Hire Training (NHT) sessions for USRN roles across various clinical programs (e.g., Utilization Management, Case Management, Clinical Appeals, Triage, Claims Review)
Facilitate instructor-led, virtual, and hybrid training sessions using structured methodologies and adult learning principles
Ensure trainees meet clinical competency, documentation quality, and compliance standards prior to deployment to operations

Curriculum and Content Development

Develop, review, and update training modules, assessments, return demonstrations, case simulations, and reference materials
Ensure training content reflects current client guidelines, internal policies, U.S. healthcare protocols, and applicable regulatory standards (e.g., HIPAA)
Collaborate with Operations, Quality, and Client Teams to ensure accuracy and alignment of clinical training programs

Trainee Evaluation and Coaching

Conduct knowledge assessments, practical evaluations, and certification activities for trainees
Document trainee performance and provide formal coaching, feedback, and developmental support
Participate in transition-to-production support (nesting, shadowing, side-by-sides) to ensure successful deployment

Compliance and Documentation

Maintain complete, accurate, and timely records of training attendance, evaluations, progress updates, and training reports
Ensure strict adherence to confidentiality, compliance protocols, and internal documentation standards
Prepare and submit training performance reports to Training Managers and stakeholders as required

Continuous Improvement

Identify learning gaps, recommend interventions, and facilitate upskill and refresher training sessions
Participate in training audits, client meetings, policy updates, and calibration sessions
Contribute to initiatives enhancing instructional quality, training efficiency, and clinical accuracy

Qualifications (Non-Negotiable)

Active and unrestricted U.S. Registered Nurse (USRN) license
Minimum 2–3 years clinical bedside experience (e.g., ER, ICU, Med-Surg, Telemetry)
Minimum 1 year of experience as a USRN Trainer in a BPO or U.S. Healthcare account (e.g., UM, CM, Triage, Appeals, Claims)
Knowledge of MCG/Milliman, InterQual, clinical guidelines, HIPAA requirements, and U.S. medical terminology
Previous experience in training or clinical education
Familiarity with adult learning principles, curriculum design, or training methodologies
Demonstrated proficiency in English communication (oral and written)
Strong presentation, facilitation, and interpersonal skills
Ability to work onsite, remote, or in hybrid training environments as required
Preferred: experience in instructional design or Learning & Development

Recruitment Process

Validation
Assessments
Initial Interview with Operations
Final Interview with Operations

Pre-Screening Questions

What is your highest educational attainment?
How many years of experience do you have as a USRN Trainer in a BPO/U.S. Healthcare account?
How many years of clinical bedside experience do you have?
What is the validity status of your USRN license?
Are you able to work onsite in Makati on a shifting schedule?
What is your last drawn salary?
What is your expected salary?

Role

Admin Services/Medical Facilities

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Medical Professional / Healthcare Practitioner / Technician

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