USRN Training Specialist (Hartford Account) | Non-Voice

Gratitude Inc

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2 weeks ago

USRN Training Specialist (Hartford Account) | Non-Voice

1-7 Year(s)

₱ 58 - ₱ 60K p.m

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Job Description

Key Skills

USRN people Management Team Leader Utilization Management USRN Trainer USRN License

51 candidate(s) have already applied for this Job. Apply now

Job Title: USRN Team Leader (Non-Voice)

Account/s: El Paso & Hartford Accounts

Compensation: PHP 60,000 Fixed Package + Comprehensive Benefits

Work Setup: Temporary WFH | Shifting Schedule

Locations: BGC Taguig | Cebu | Davao | Clark, Pampanga

Headcount: Immediate Hiring

Lead Non-Voice Clinical Teams to Excellence

Are you an active USRN with people management skills and deep Utilization Management expertise? Step into a high-visibility leadership role as a USRN Team Leader supporting our premium El Paso & Hartford Accounts. Steer daily non-voice clinical operations, mentor talented USRN specialists, and drive top-tier performance without the burnout of bedside care or voice queues.

Core Responsibilities

Team Leadership & Performance: Direct daily operations for a team of non-voice clinical specialists, ensuring production, quality, and SLA targets are consistently met.

Coaching & Mentorship: Conduct 1-on-1 coaching, performance reviews, and skill-building sessions to support team development and career progression.

Process & Escalation Oversight: Act as the primary escalation point for complex Utilization Management cases, maintaining operational compliance and clinical precision.

What We Look For

Required Credentials:

Active USRN License (Any US Mainland State) in good standing.

Required Experience:

2 to 3 years of Utilization Management (UM) experience in a BPO/CPO setting.

1+ year of direct people-management or supervisory experience leading teams.

Core Skills:

Exceptional command of non-voice workflows, clinical documentation, and UM guidelines.

Strong leadership, analytical, and performance management capabilities.

Ready to step into leadership? Click Apply Now to accelerate your clinical management career today!

Role

Team Leader

Timings

Flexible (Permanent)

Industry

Health/Fitness/Wellness

Work Mode

Temporary WFH

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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