(VERY URGENT) KYC QC Team Lead- Onsite in Taguig

Gratitude Inc

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13 hours ago

(VERY URGENT) KYC QC Team Lead- Onsite in Taguig

3-5 Year(s)

₱ 45 - ₱ 75K p.m

Manila (Taguig)

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Job Description

Key Skills

KYC .Supervisor

68 candidate(s) have already applied for this Job. Apply now

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

JOB TITLE: KYC Quality Check Supervisor/Regulatory Compliance Sr Analyst (CL10)

WORK SET UP: Onsite in Taguig Uptown Bonifacio Tower 3

WORK SHIFT: Night shift, Weekends Off

HC: 3

Salary budget: Associate - CL 10, estimate is 45K to 70K

(Salary is confidential but sharing a range here for sourcing purposes only and NEVER share with your candidates; only give them a hint that once they are selected, the final salary offer will depend on the client and project they will be assigned)

OVERALL PURPOSE:

This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.

RESPONSIBILITIES:

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.

• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.

• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.

• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.

• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.

• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.

• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.

• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.

• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.

• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

JOB QUALIFICATIONS

• KYC Team Lead

• Must have 3-5 years of KYC-relevant experience

• 1 year of supervisory experience

• This position is based at the BGC Taguig office and the ideal candidate should be able to work full-on-site

• No active or recent application with Accenture

RECRUITMENT PROCESS:

1. Screening with CV Reviewer

2. Endorse for CV screening through Workday, along with the HRI toolkit, FCV and CV

3. For review with the client

NOTE: Please inform your valid candidates to monitor their application updates and status through email or their Workday Account

PRE-SCREENING QUESTIONS:

1. Highest educational attainment:

2. Years of KYC Team Lead experience

3. Years of KYC relevant experience

4. Supervisory/ Team Leader years of experience:

5. Last drawn salary

6. Expected salary

7. Amenability to work full onsite in BGC Taguig with a night shift work schedule

Role

Team Leader

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Shubham Kathalkar

Recruiter - Gratitude Inc

NA, india

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