• Deliver training sessions for new hires and existing employees.

• Prepare and maintain training presentations, guides, manuals, and course evaluations.

• Coordinate training schedules based on business requirements.

• Apply adult learning principles and effective training methodologies.

• Adapt training delivery to different learning styles and comprehension levels.

• Monitor trainee progress, evaluate learning outcomes, and provide feedback.

• Create and modify training materials to ensure accuracy and relevance.

• Use Learning Management Systems (LMS) and other training tools.

• Collaborate with operations and management teams to improve training effectiveness.

• Identify opportunities to improve training processes and team performance.

Qualifications

• Minimum of 2 years of overall BPO experience.

• 6 months to 1 year of experience as a Trainer in the BPO industry.

• Familiarity with adult learning principles, curriculum design, and training methodologies.

• Excellent verbal and written English communication skills.

• Strong presentation, facilitation, and interpersonal skills.

• Ability to adapt training approaches to different learning styles.

• Experience in instructional design or Learning and Development is an advantage.

• Proficiency in LMS and training tools.

• Willingness to work onsite in Sucat, Parañaque, on a shifting schedule.

• Comfortable with a contractual position until the end of April 2027.

Recruitment Process

1. Eligibility Check

2. Quick Screening with Corporate Talent Acquisition

3. Demo Materials Preparation (to be submitted via email)

4. Final Interview and Demo Presentation with the Hiring Manager (virtual, graveyard schedule)

Pre-Screening Questions

1. How many years of total BPO experience do you have?

2. How long have you worked as a Trainer in the BPO industry?

3. What types of training have you handled (Nesting, New Hire, Product, Process, or Refresher)?

4. How many trainees do you typically handle per batch?

5. Which training tools or LMS have you used?

6. Do you create or modify training materials?

7. How do you handle trainees with different learning styles or slower comprehension?

8. Are you willing to work onsite in Sucat and on a shifting schedule?

9. Are you comfortable with a contractual position until April 2027?

10. What is your expected basic salary?

11. What was your last-drawn salary?

12. Have you ever worked for Teleperformance, directly or through a third-party company?

​Important Eligibility Requirement:
​Former employees of Teleperformance (TP), PSG Global Solutions, Majorel, and Aegis are not eligible for rehire, whether directly or through a third-party company.