Voice Specialist
Gratitude IncVoice Specialist
Job Description
Key Skills
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- Direct customers to online resources
- Create and maintain reports on customer interactions
- Attend weekly team meetings
- Update customer records in our system, including notes about conversations and outcomes
- Present ideas for improving customer care
- Participate in team-building activities
- Develop customer rapport
- Encourage customers to complete satisfaction surveys
- Make recommendations to managers to improve customer experience
Role
Manager -Customer Service
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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