Wealth & Banking Service Helpdesk Analyst | Capital Markets Ops Analyst

WORK SETUP: Onsite – Uptown Bonifacio Tower 3, Taguig

WORK SHIFT: Night Shift (Weekends Off)

Skills and Qualifications

2 to 3 years of relevant experience – required


Enterprise technical support experience – required


Good to have: Experience in ServiceNow ticketing system and Wealth Brokerage applications


Responsibilities

Monitor the ServiceNow queue for newly assigned incidents, requests, and tasks; triage and prioritize work in accordance with WCSD requirements


Diagnose and resolve complex technical issues related to enterprise-managed mobile devices, laptops, desktops, printers, operating systems, network connectivity, and software applications


Provide remote troubleshooting and clear, step-by-step guidance to end users


Create, update, and route incidents and requests in ServiceNow in accordance with documented processes


Partner with the Project Analyst to document new applications, procedures, and support playbooks


Attend project meetings to provide technical input, advise on implementation approaches, and help identify risks and dependencies


Collaborate with internal technical teams to resolve advanced issues and drive timely outcomes


Serve as a mentor and escalation point for complex technical issues; coach teammates on troubleshooting approaches and customer communication


Act as a subject matter expert for specialized technologies and support initiatives


Document issues, troubleshooting steps, and resolutions in ServiceNow with clear, complete notes to enable consistent support and knowledge transfer


Participate in ongoing training to remain current on new technologies, tools, and support practices


Additional Information

Open to applicants who are currently in the Philippines and already have the right to live and work in this country


Must not have an active or recent application with Accenture


Why Join?

Work on enterprise-level technical support for wealth and banking services


Prime Uptown Bonifacio location


Night shift with weekends off – work-life balance


Career growth in capital markets operations and IT support


Collaborative and supportive team environment