Wealth & Banking Service Helpdesk Analyst

Job Title: Wealth & Banking Service Helpdesk Analyst | Capital Markets Operations Analyst

Work Location: Taguig / Quezon City, Philippines
Work Setup: Onsite / Hybrid
Work Shift: Night Shift
Employment Type: Full-Time
Experience: 2–3 Years of Relevant Experience

Job Description : 

We are looking for an experienced Wealth & Banking Service Helpdesk Analyst to provide technical support for enterprise users and wealth/banking applications. The role will handle incident management, troubleshooting, ServiceNow ticketing, application support, technical documentation, and complex issue resolution while collaborating with internal technical teams.

Key Responsibilities : 

1. Monitor and manage the ServiceNow queue, triaging and prioritizing incidents, requests, and tasks according to established support requirements.

2. Diagnose and resolve technical issues involving enterprise-managed devices, operating systems, network connectivity, printers, desktops, laptops, and software applications.

3. Provide remote troubleshooting and clear step-by-step technical guidance while maintaining accurate ServiceNow documentation.

4. Collaborate with technical teams and project stakeholders on complex issues, new applications, support procedures, implementation risks, and dependencies.

5. Serve as a technical mentor and escalation point, supporting knowledge transfer, troubleshooting best practices, and ongoing technology initiatives.

Required Skills : 

1. Enterprise Technical Support – Strong experience supporting enterprise users, devices, operating systems, networks, and applications.

2. ServiceNow – Experience using ServiceNow for incident, request, and task management is preferred.

3. Wealth & Banking Applications – Experience with Wealth Brokerage applications is preferred.

4. Troubleshooting & Problem Solving – Strong diagnostic skills with the ability to resolve complex technical issues.

5. Communication & Documentation – Strong customer communication, technical documentation, collaboration, and knowledge-sharing skills.

Qualifications  : 

• 2–3 years of relevant experience.

• Enterprise technical support experience is required.

• Experience with ServiceNow ticketing system is good to have.

• Experience with Wealth Brokerage applications is good to have.

• Strong troubleshooting and technical problem-solving skills.

• Ability to work with internal technical teams and handle escalated issues.

• Strong written and verbal communication skills.

• Applicants must currently be in the Philippines and have the legal right to live and work in the country.

Important Notes : 

• Location: Taguig or Quezon City

• Work Setup: Onsite / Hybrid