*Wealth & Banking Service Quality Senior Analyst

*JOB TITLE: Wealth & Banking Service Quality Senior Analyst | Quality Auditing Sr Analyst*

*Work Setup:* Onsite - Taguig, Uptown Bonifacio Tower 3

*Shift:* Night Shift | Weekends Off

*Salary:* Confidential (To be discussed during offer)

*Headcount:* 3

*QUALIFICATIONS:*

- 3-5 years of experience in Wealth Management (as Relationship Manager in banks, Private Banking, Investments, Financial Planning, Financial Analysis, Portfolio Management, or Investment Consultancy)

- Required: QC and supervisory experience

- Alternatively: Must have SME-level knowledge in Wealth & Banking

- During skills interview, we will validate:

    - QC experience

    - Coaching experience / helped someone improve performance

    - QA experience is a plus

*RESPONSIBILITIES:*

- Provide service and problem resolution support for Wealth clients and advisors via phone and electronic requests

- Act as Subject Matter Expert on banking products, processes, and programs, and stay updated on changes

- Identify specialized solutions and proactively address issues for clients with complex financial needs while ensuring compliance with operations manuals, audit, and regulatory requirements

- Build and maintain professional relationships with Wealth advisors and internal partners

- Manage complex service issues and day-to-day transactions for assigned Wealth clients, meeting SLAs with efficiency and accuracy

- Facilitate wire agreements and process time-sensitive wire requests with high attention to detail

- Identify trends through data, reports, and client interactions to drive insights and improvements

- Develop, lead, and execute projects to enhance processes, products, services, policies, and the Wealth brand

- Support teammates' development through training, resource sharing, and floor support

- Accurately document all client interactions and resolutions in CRM / Salesforce

- Consistently meet and exceed performance standards for quality, productivity, and behavior

- Open to flexible schedule: Monday to Friday (8 AM - 8 PM) and Saturday (8 AM - 5 PM) as needed

*ADDITIONAL INFO:*

- Must be currently in the Philippines with the right to live and work in the country