We're Hiring: Lead Process Excellence

Role Overview

We are looking for a results-driven Lead Process Excellence professional to drive operational efficiency, process optimization, and continuous improvement initiatives within a BPO/CPO environment.

The successful candidate will lead process improvement projects, analyze operational performance, identify improvement opportunities, and work with cross-functional teams to implement sustainable solutions that enhance productivity, quality, and business performance.

Work Setup: Hybrid – Manila
Work Schedule: Flexible shifting schedule, including weekends, night shifts, and holidays, depending on business requirements
Salary Package: PHP 52,000 – PHP 73,000
Start Date: ASAP

Key Responsibilities

• Lead process improvement initiatives using Lean Six Sigma and DMAIC methodologies.

• Conduct root cause analysis, process mapping, and workflow assessments to identify operational gaps and inefficiencies.

• Analyze operational data, identify trends, and translate findings into actionable improvement recommendations.

• Develop and maintain SOPs, process maps, workflow documentation, and training materials.

• Collaborate with Operations, Reporting/MIS, and other stakeholders to implement process improvements.

• Facilitate process reviews, improvement workshops, and stakeholder discussions.

• Monitor improvement outcomes and establish control plans to sustain implemented changes.

• Manage multiple improvement projects while ensuring timely delivery and measurable results.

• Present findings, project updates, and recommendations to relevant stakeholders.

Required Qualifications

• Bachelor's degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.

• Lean Six Sigma Green Belt certification.

• 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement roles.

• Previous experience in a BPO or CPO environment.

• Hands-on experience leading Green Belt-level projects using DMAIC, root cause analysis, process mapping, and workflow analysis.

• Strong analytical skills with the ability to interpret data and develop practical business recommendations.

• Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.

• Experience developing SOPs, process maps, and training materials.

• Excellent communication, presentation, and stakeholder management skills.

• Ability to work collaboratively across teams and manage multiple projects effectively.

Preferred Qualifications

• Exposure to Lean, Kaizen, and other continuous improvement methodologies.

• Experience working alongside Black Belts, Business Excellence Managers, or Transformation teams.

• Familiarity with data visualization tools such as Power BI or Tableau.

• Strong facilitation and presentation skills for workshops, huddles, and process reviews.

• Ability to influence stakeholders and drive adoption of improved processes.

• Experience developing control plans and standardized documentation to sustain improvements.

• Strong business writing, problem-solving, and training delivery capabilities.